Amcare by Convatec: Improving supply provision for patients

Amcare by Convatec simplifies continence care with an efficient referral process and comprehensive service. Once your patient is registered with Amcare, they handle every detail, supporting your patient’s entire care journey, from prescription management to discreet delivery.

Referring patients and requesting samples via Amcare is now even easier, thanks to the new online Healthcare Professional Portal. By referring patients to Amcare by Convatec, clinicians can rest assured that they will receive their supplies as requested, on time, discreetly and with the highest level of care and support.
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What does Amcare do? 

Amcare provides a reliable, discreet home delivery service to any UK address. The simple sampling and ordering process is complemented by caring advice, built on years of experience working in partnership with medical professionals and patients. Where previously, registration with Amcare was done entirely over the phone, it is now possible to do it via a simple online portal that can be completed during the patient’s appointment, allowing immediate request of samples or enrolment. 

Amcare’s highly skilled team are trained and experienced in supporting people in all aspects of continence. Amcare's programmes are supported with advice on hydration, nutrition, exercise, and mental health. 
 

How does the Amcare Healthcare Professional Portal work? 

Designed specifically with healthcare professionals in mind, the Amcare HCP Portal streamlines patient management. 

It allows clinicians to:
 

Easily and conveniently offer their patients choice

Choose the samples that they would like the patient to receive. Those samples will be delivered directly to the patient's door within 24 hours and Amcare will follow up with the patient for feedback. The clinician can track the progress of samples all within the portal.
 

Refer patients directly to Amcare

Regular product deliveries can be scheduled by referring the patient into Amcare through the simple online portal. Upon referral, the welcome team will contact the patient directly to set everything up - saving precious time for healthcare professionals. The patient can choose whether they would like their order sent out automatically every month, whether they would like to phone up to order monthly, or whether they would like the Amcare team to call each month and help them place their order. They can even choose to speak to the same person each time if they’d like.
 

How does this help me? 

Easy ordering

View real-time stock availability. The Amcare portal makes it quicker to locate products and manage prescriptions for patients.
 

Less admin

Save time and reduce errors within Amcare's integrated system and receive live updates on the patient’s order status. Any colleagues who will use Amcare can be registered with the account in one go.
 

Easy patient management

Amcare's team of continence experts will handle every step of the patient’s journey.
 

How does this help my patients? 

Excellent customer service

Amcare's welcome team will ensure a smooth, stress-free onboarding experience, tailoring product delivery, ordering and service to each patient’s needs. The expert customer care advisors are always available to help.
 

Fast and discreet product delivery

Swift, personalised delivery with full DPD tracking, so the patient will always know exactly when their order will arrive.
 

Expert product support and extensive product choice

The Amcare product specialists are here to support patients with any product queries or challenges.
 

Personalised me+ service

Around the clock access to educational resources, the me+ emotional wellbeing programme and video guide. The me+ programme is endorsed by the British Association of Urological Nurses (BAUN) and the Association for Continence Professionals (ACP).

How do I sign up? 

You can register your practice, service or hospital by going to https://hcp.amcarebyconvatec.com/auth/login, by scanning the QR code below or calling free on 0800 885050. Registration just needs your practice details and your details. You can even include your colleagues’ details when you register to save them having to sign up.

 
If you have any further questions about Amcare, you can call 0800 066 8347.